Tag: Trip Report

Flight Report: SINGAPORE AIRLINES SQ 916 – Singapore to Manila – Excellent but Turbulent Flight Back to Manila [July 2022]

After deplaning from my Singapore Airlines Flight SQ 107 from Singapore to Kuala Lumpur, I immediately walked to the assigned gate for my onward flight to Manila. This Singapore to Manila SQ 916 flight on Singapore Airlines will be the subject of today’s flight report. Join me as I share with you details about this excellent but turbulent flight back home.

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

Singapore Airlines is not a new airline on this website. In fact, it is the 2nd most reviewed airline after Cebu Pacific Air.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category..

Airfare

This SQ 916 flight from Singapore to Manila was part of a 4-sector ticket from Manila to Kuala Lumpur & back on Singapore Airlines. The return ticket cost me US$147.69 + 7,665 KrisFlyer miles I earned during my Singapore Airlines flights to Europe in 2019.

My bank charged me ₱7,926.12 including foreign currency conversion charges. This return ticket includes 25 kilograms check-in baggage allowance, 7 kilograms carry-on allowance, inflight meals & snacks, personal entertainment screens on 3 of 4 flights & a 5-star flight experience with well-trained & passionate cabin crew on all 4 sectors or flights.

This return ticket was a great deal considering it was booked a month prior to the scheduled flights. It also gave me all the benefits of a full-service airline. Believe it or not, return tickets on Philippines-based low-cost carriers were more expensive than this SQ ticket!

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

Travel Requirements

A few months ago, the Philippine government relaxed entry requirements for those who want to travel to or go home to the country. The requirements differ based on the individual’s vaccination status.

Fully-vaccinated passengers who have received a booster dose are exempted from providing a negative antigen or RT-PCR test result. They only need to provide their vaccination certificate issued by the respective health authorities. Fully-vaccinated passengers who have not received a booster dose need to present a negative antigen test result taken 24 hours before departure.

Unvaccinated or partially-vaccinated individuals need to present a negative RT-PCR result taken 48 hours before the departure or a negative antigen test result taken 24 hours before the flight. They also need to undergo facility-based quarantine, take a test on the 5th day & if negative, continue quarantine at home until 14th day from arrival.

On top of these vaccination or test requirements, all incoming passengers, regardless of nationality, need to register on the One Health Pass website 72 hours before the flight. He/she must also save a printed or digital copy of the QR code at the end of the form.

Please take note that some nationalities still require additional requirements such as a visa (if needed) or proof of onward ticket when entering the Philippines. These requirements can be changed anytime. It’s always best to check the Covid-19 Travel Information page of the airline you’ll be flying with to the Philippines.

Before The Flight

A few days after booking the flight, Singapore Airlines sent an e-mail reminder to check the updated travel requirements of the chosen destination. The e-mail included helpful links where I need to check the updated protocols for both transit area & destination.

Fast forward to a few days before the flight, the airline sent an e-mail about mySQupgrade. It is their instant upgrade program for economy class passengers who want to pay for a business class seat on that specific flight. I didn’t bother to check the minimum upgrade price because I don’t have the funds for it.

48 hours before my Kuala Lumpur to Singapore flight, the Singapore Airlines mobile application notified me that check-in is now available for both flights. I immediately checked-in & chose my seats for both Kuala Lumpur to Singapore & this Singapore to Manila flights. Singapore Airlines allows their passengers to choose their preferred seats for free during the online check-in process.

Flight Information

This Singapore to Manila flight was operated by a 6.5-month-old (at the time of the flight) Airbus A350-900 aircraft. The aircraft, which was delivered to Singapore Airlines in January 2022, has the two-class regional configuration consisting of 40 lie-flat business class seats & 263 standard economy class seats.

SQ 916 took off from Singapore Changi International Airport (SIN) at exactly 1:48pm & landed at Ninoy Aquino International Airport (MNL) at 5:13pm. The flight had a smooth & quiet take-off & landing but also had a very turbulent journey up in the air. It experienced several turbulences throughout the 3.5-hour flight. The whole journey from Singapore to Manila took 3 hours & 25 minutes.

Ground & Airport Experience

This Singapore to Manila flight on SQ 916 is a continuation of my Kuala Lumpur to Singapore flight. I did not clear immigration in Singapore & only stayed airside at Singapore Changi Airport.

CHANGI AIRPORT TRANSIT EXPERIENCE

Transit at Singapore Changi Airport is back to pre-pandemic times. The airport does not require a negative Covid-19 test or proof of vaccination during transit. The only requirement they have for transit passengers is to have both flights (to Singapore & out of Singapore) under the same ticket or itinerary & have the passenger’s baggage tagged from the airport of origin to the final country or airport of destination.

My flight back to Manila was booked under the same itinerary. I checked in for both Kuala Lumpur to Singapore & Singapore to Manila flights in Kuala Lumpur. I also had my check-in luggage tagged from Kuala Lumpur International Airport to my final destination, Ninoy Aquino International Airport in Manila, Philippines.

SQ 107 from Kuala Lumpur arrived a few minutes behind schedule. After disembarking from the Boeing 737 Max 8 aircraft, I immediately headed to Terminal 3 Gate B9 to board this flight to Manila. Unfortunately, I didn’t have time to go around Terminal 3 on this short connection. This transit experience was seamless & hassle-free.

PRE-DEPARTURE

I submitted myself & my carry-on bag for a final security check at the doors of Gate B9 & went to the staff counter to request a seat change. I mentioned in my SQ 107 flight report that I tried to request a seat change during check-in at KLIA. I was advised by the check-in agent that the system doesn’t allow her to do it & mentioned that I can request this in Singapore before I board the flight to Manila. I went to the flight staff & was immediately granted a new seat at the 2nd to the last row – 69B.

I went to the pre-departure area, took a seat & enjoyed the view of the beautiful Airbus A350-900 aircraft that will fly us to Manila. Ah, such a beautiful plane!

BOARDING

At exactly 12:58pm, the ground staff called all business class passengers & status holders to board the aircraft to Manila. 2 minutes later, they called all economy class passengers seated at the rear part of the cabin (that’s us) to board the plane. Shortly after our batch, those seated in the forward economy cabin boarded the plane last. Boarding was done by group & took 28 minutes to finish. The cabin crew closed the aircraft doors at 12:28pm.

Inflight Hard & Soft Product

SEAT FEATURES

This Singapore to Manila flight was operated by one of Singapore Airlines’ newest Airbus A350-900 aircraft. The plane sports the regional seat configuration with 40 lie-flat business class seats & 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch & 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces & a large tray table.

Business Class Seat
Economy Class Seats

Economy class seats have a seat pitch of 28 inches & seat width of 18 inches – slightly bigger than the Boeing 787-10’s 17.5 inches seat width. Each seat comes with a spacious leg room, an adjustable headrest & a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a fold-able tray table with mirror, a coat hook, small storage space below the screen, a fold-able cup holder, a USB charging outlet & a universal power outlet in between seats. Pillows, blankets, face masks & disinfectant surface wipes are now available by request.

The seats on this Airbus A350 aircraft are complete & comfortable enough for a short-haul international flight. It has more than what a normal economy class passenger needs for a 3-hour flight.

INFLIGHT MEAL

Singapore Airlines served complimentary hot meals on this 3-hour flight to Manila. The airline has removed the physical menu cards & integrated the whole food & drink information in the flight’s onboard connectivity service. Passengers had the option to choose between Herb Crusted Fish Fillet & Roasted Chicken Rice. The main dish came with a bread roll & butter, ice cream & a drink of choice – coffee, tea, wine, beer, water or juice. The crew went around again to offer a second round of drinks & offered water, coffee & tea to those who want. Check out the full menu below.

I admire the airline for using metal cutlery & recyclable food containers during the meal service. It helps a lot in eliminating solid waste; it is environment-friendly. I hope they can find a sustainable alternative to plastic cups.

I chose the roasted chicken rice meal with a glass of red wine & enjoyed it. The rice, chicken & vegetable portions were just right. For dessert, we had Udders Dark Chocolate ice cream. The ice cream was thick & tasty; it was probably the star of the lunch service.

Immediately after the meal service, I asked for roasted nuts to help me finish my small glass of red wine. After this, I asked for the airline’s signature cocktail, Singapore Sling. I think I had 2 more glasses of this drink paired with their roasted cashew & almonds. Don’t worry, I didn’t feel tipsy or what.

INFLIGHT ENTERTAINMENT

Krisworld, Singapore Airline’s entertainment system, offers thousands of options to choose from. They have hundreds of movies & TV shows to watch, thousands of songs to listen to, games to play & a few local media content to check out. All these options can be accessed via the touch screen personal entertainment screens found in front of every seat. The touch screen screens were responsive & easy to navigate. It also showed the flight path & even details of onward connecting flights. The provided earphones were alright. They aren’t noise canceling but they did its job.

Krisworld also gives frequent flyers the option to personalize their experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished. I hope Singapore Airlines install cameras in their A350’s which passengers can access / view during flights.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-Fi service on this flight. PPS Club members & business class passengers are given 100MB of data to use up during the flight. The airline also gives complimentary 2 hours of messaging service to KrisFlyer members in economy class. Non-members can opt to either register to KrisFlyer to avail of the data plans on board.

Sad to say this, but the Wi-Fi on this flight was close to not working. I had to try a lot of times before having access to the inflight food & drinks menu. I didn’t get to use the free 2-hour messaging service because I always got the ‘network error’ or ‘service unavailable’ notification.

LAVATORY

The rear lavatory on this Airbus A350 was spotless & well-maintained. It was clean; it had the amenities needed for a 3-hour flight. The sink had cold & warm water & had hand soap & tissue beside it. The lavatory console had a moisturizing hand lotion & the drawer had more amenities.

Cabin Crew Service

The cabin crew service on this flight was excellent. The cabin crew welcomed all passengers with their best smiles & wished us a pleasant & enjoyable flight. Upon arriving at my seat, I saw that the tray table had leftover crumbs. I notified one of the cabin attendants in the back. The cabin attendant apologized & immediately got back to me with disinfectant wipes & tissue.

The crew had to pause meal service a few times due to turbulence. They kept apologizing to the passengers every time the meal service was halted. They continued with the meal service after the turbulences. The guy who served my meal was polite & attentive. He asked what meal & drink options I preferred & gladly served it.

After the meal service, I asked for a glass of Singapore Sling. The cabin attendant misunderstood it, & thought I asked for a Bloody Mary. She came back & apologized that they don’t have Bloody Mary onboard; she also immediately offered to mix a special drink for me. I told her that I actually requested for Singapore Sling. She again apologized & came back with my requested drink with 2 packs of roasted nuts. Lovely!

Several members of the flight crew went around the cabin throughout the flight & attended to every passenger’s requests. They even went around & offered glasses of water to those who want.

The assigned crew on this flight showed true Singaporean hospitality. They served the passengers with their best smiles & catered to every request throughout the flight. They made sure that passengers had an enjoyable flight onboard Singapore Airlines. Their top-notch service made the flying experience a lot better. Cheers to the crew on this flight!

Disembarkation & Baggage Claim

All passengers disembarked in an orderly manner. The ground staff checked every passenger’s One Health Pass QR code & instructed where to fall in line for verification / scanning. Immigration didn’t take long & check-in bags were available as soon as we arrived at the baggage claim hall. Believe it or not, I finished the whole arrival process (from stepping out of the plane to the arrivals area) in less than 10 minutes.

Final Thoughts

It was another excellent flight with Singapore Airlines. Both the hard & soft products stood out on this 3.5-hour flight from Singapore to Manila onboard their new Airbus 350-900 aircraft. I’d like to point out a few things that actually made this experience a great one.

First, the transit experience at Singapore Changi Airport was seamless. No requirements, no whatsoever. I just went from one airport gate to the other. Second, both the ground staff & cabin crew provided excellent service. The ground attendants in Kuala Lumpur & Singapore were polite & accommodating. Those in Singapore station even allowed me to change seats last minute. The cabin crew teams onboard the flight were hospitable & service-oriented.

Third, Singapore Airlines’ hard product on the Airbus A350-900 is modern & solid. The seats are comfortable; they have good leg space. The personal entertainment screens area big; it has thousands of entertainment options to choose from. The cabin also feels very spacious.

The airline’s soft product on this flight was as awesome as the hard product. Cabin crew service, as mentioned above, was top-notch. The inflight meal portions were just right. They also offered a long list of drinks for economy class passengers. I particularly liked the dark chocolate ice cream offered as dessert. Lastly, I also noticed the airline’s sustainable efforts by using recyclable food containers, providing metal cutlery & getting rid of physical menus.

This flight was not perfect. It also had some drawbacks which I hope the airline can improve on. First, the onboard Wi-Fi was close to not working. It only worked when I tried to access the inflight menu. Second, the airline still uses plastic cups for the drink service – particularly for water, wine & other alcoholic beverages in economy class. I hope they can find an environment-friendly alternative for it.

Third, I somehow felt a downsize in economy class service compared to how it was before the pandemic. Pillows & blankets are no longer provided to every seat & the towel service in economy class has stopped. I hope they can find a way to re-introduce them in the future. Lastly, not entirely the airline’s fault, but this flight was very turbulent. The meal service had to stop several times due to turbulence. I think the seatbelt sign was turned on for more than an hour in total. The frequent turbulence somehow affected the overall experience on this flight to Manila.

Putting these aside, I still enjoyed this flight with Singapore Airlines. I wish the flight time from Singapore to Manila was longer than 3.5 hours. Will I fly them again in the future? Definitely! In fact, I am already considering taking them again for another set of flights for next year.

Here are some geeky details about this excellent 3.5-hour hop from Singapore to Manila:

Airline: Singapore Airlines
Flight Date: 7 July 2022
Flight Number: SQ 916
Route: Singapore (SIN) to Manila, Philippines (MNL)
Duration: 3 hours & 25 minutes
Seat Number: 69B
Aircraft: Airbus A350-900
Aircraft Registration: 9V-SHW
Engines: 2 x Rolls-Royce Trent XWB
Age: 6.5-month-old
Delivered: January 2022

This sums up & ends by journey with Singapore Airlines on the trip to Kuala Lumpur last July 2022. Don’t forget to check out my other flights with them: Manila to Singapore on SQ 915, Singapore to Kuala Lumpur on SQ 114 & Kuala Lumpur to Singapore on SQ 107. Feel free to also check out my post about this quick international trip to Kuala Lumpur by clicking this link.

Have you flown with Singapore Airlines recently? How was your flight? Please share details about your experience in the comments section below. Do you have questions about this flight or anything related to the airline? You may post them below or send them to me via e-mail to contact@thewkndtravel.com if you are shy to comment.

Thank you for joining me in today’s trip report. If you’re interested in my previous flight reports, feel free to check them out under the flight report category. I hope you’ll look forward to the next one. Also, before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: SINGAPORE AIRLINES SQ 915 – Manila to Singapore – First International Flight After 31 Months [June 2022]

You read the title right! After 31 months of being in the Philippines, I finally flew out of the country again. The last time I went out of the Philippines was when I flew to Europe in 2019 via Singapore. Believe it or not, my last flight out of the country was also on Singapore Airlines SQ 915 back in October 2019. How does this recent SQ 915 flight compare to the pre-pandemic Singapore Airlines flight experience? We’ll find out in this flight report!

Singapore Airlines

Singapore Airlines is Singapore’s national carrier. This award-winning world class airline is based in one of the world’s best airports – Singapore Changi Airport. The airline starred as Malayan Airways in 1947; it then re-branded & commenced operations as Singapore Airlines in 1972. The airline has been a top contributor in terms of the world’s revenue passenger kilometers & the number of international passengers carried worldwide.

The airline currently flies to over 60 destinations in more than 30 countries across 5 continents. Singapore Airlines is one of the leading carriers in the Southeast Asian Region with the help of its low-cost subsidiary, Scoot. The airline’s previous regional subsidiary, Silk Air, has been incorporated into SQ’s operations as of March 2021.

Singapore Airline flies a modern aircraft fleet consisting of Airbus A350, Airbus A380, Boeing 777, Boeing 787 Dreamliner, Boeing 737 Max & Boeing 737-800 NG. The airline is the world’s largest Airbus A350-900 operator with 60 currently in service & 5 more on order. 7 of the 60 Airbus A350’s in service have the ultra-long range (ULR) premium (only business & premium economy class) configuration. These ULRs are mostly used in the North America routes.

Singapore Airlines is a full-service carrier. It means that every flight includes all the necessary in-flight amenities & services you can think of. All SQ tickets include free check-in baggage, meals & in-flight entertainment. The airline has a frequent flyer program called KrisFlyer & PPS Club. The airline is a member of the Star Alliance – one of the world’s biggest airline alliance networks.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

Late May 2022, I randomly saw an affordable ticket to Kuala Lumpur on Singapore Airlines for travel within 30 days. With borders now opening & Malaysia dropping the test entry requirements, I decided to immediately book this ticket to Kuala Lumpur.

The return ticket initially cost US$199.70. I used up my KrisFlyer miles (earned when I flew with Singapore Airlines to Europe in 2019) before they expire in the next 12 months. The ticket price went down to just US$146.69 including 7,665 redeemed KrisFlyer miles.

The ticket included 4 flights in economy class – Manila to Singapore, Singapore to Kuala Lumpur, Kuala Lumpur to Singapore & Singapore to Manila – with 1.5-hour layovers at Singapore Changi Airport both ways. The ticket also includes 25-kilogram baggage allowance on all sectors, inflight meals & snacks & even inflight entertainment on board.

My bank charged me ₱7,926.12 including foreign currency conversion charges. It was a really good deal from Singapore Airlines considering the current world market situation & inflated fuel prices. For context, other airlines’ ticket prices were around ₱10,000 to ₱15,000 return at the time of booking this SQ ticket. Some of these airlines don’t even include baggage & meals in the ticket prices.

Travel Requirements

I am only transiting at Singapore Changi Airport & I’m flying to Kuala Lumpur afterwards. On the day of the flight, Singapore does not have any requirements for transiting passengers as long as the passenger has an onward connecting flight under the same booking reference number. Those with split bookings will be required to fulfill the entry requirements of Singapore. Check out the requirements for my flight to Kuala Lumpur & transit in Singapore as per the airline’s website a day before this flight.

Singapore Airlines regularly updates their travel requirements page. You can find the latest destination & transit requirements on this page.

Before The Flight

Days after I booked my flight, Singapore Airlines sent an e-mail reminding me to check the entry & transit requirements for my trip. The e-mail had links where I could check the entry protocols for each flight.

3 days before my flight, the airline sent an e-mail informing me about mySQupgrade. It is their instant upgrade program from economy to business class for a hefty price. The instant upgrade offer cost around ₱30,000 – almost 4 times the price of my return ticket. I did not avail of this upgrade offer.

2 days before this flight, the Singapore Air mobile application notified me that my flight is already open for online check-in. I immediately checked-in for my flight to Singapore & onward flight to Kuala Lumpur & chose forward section seats for both flights. The airline allows passengers to choose their seats for free during online check-in.

Flight Information

This Manila to Singapore Singapore Airlines flight was operated by an Airbus A350-900 aircraft delivered in February 2021. This A350 has the airline’s 2-class regional configuration with 40 seats in business class & 263 seats in economy class.

The flight departed Manila at exactly 8:00am from Runway 06/24 & landed Singapore Changi Airport at 10:58am. It only took 2 hours & 58 minutes to reach Singapore. The flight was generally quiet & stable; not much turbulence happened.

Airport & Ground Experience

AIRPORT CHECK-IN

Singapore Airlines segregated check-in counters per cabin class & frequent flyer status. KrisFlyer & Star Alliance status holders & business class passengers have dedicated check-in counters. Economy class passengers have their own queues as well. Economy class passengers who checked in online have a separate & a faster queue.

I already checked in 2 days before so I lined up at the internet check-in queue. The lady at the counter checked my vaccination certificate & travel requirements for Malaysia & then issued my boarding passes to Singapore & Kuala Lumpur. She also weighed my carry-on bag & advised that passengers are only allowed up to 2 carry-on bags each. The whole check-in process took about 25 minutes; it was not as fast as my previous SQ 915 flight in 2019.

PRE-DEPARTURE

After immigration & security check, I walked to Gate 110 where we’ll board our flight to Singapore. The airline divided the pre-departure area into groups according to their assigned seats on the plane. KrisFlyer & Star Alliance status holders & business class passengers were assigned at Groups 1 to 3. Economy class passengers seated at the rear of the aircraft were placed in Group 4. Those in the middle were assigned to Group 5. I, together with the other passengers assigned in the forward economy cabin, were placed under Group 6.

BOARDING

Boarding commenced 30 minutes before the flight at 7:10am. Business class passengers & status holders under Groups 1 to 3 were asked to board the aircraft first. Passengers who require assistance & those traveling with kids & infants boarded next. Economy class groups 4 & 5 followed. Our group, group 6, boarded the plane last.

Economy class passengers were offered earphones at the jet bridge, just a few steps before the aircraft door. The friendly Singapore Airlines cabin crew welcomed every guest & directed them to the aisle where they will walk to their seats. The whole boarding process only took 26 minutes. Aircraft doors were closed at 7:36am.

Inflight Product & Experience

Singapore Airlines is a full-service airline. This means that the airline features personal entertainment screens, has a more comfortable seat & provides inflight meals & drinks. Check out what Singapore Airlines offers on this flight from Manila to Singapore.

Do you want to know the difference between a full-service & a low-cost airline? Check out my previous post detailing the differences of these 2 types of airlines.

SEAT FEATURES

This Manila to Singapore flight was operated by an Airbus A350-900 with 40 lie-flat business class seats & 263 standard economy seats. According to SeatGuru, each business class seat has a 60-inch seat pitch & 28-inch seat width. The seats have a 1-2-1 configuration, with each seat having direct aisle access. All business class seats are equipped with a large personal entertainment screen paired with noise-canceling headphones. Each seat also includes a pillow, a blanket, several storage spaces & a large tray table.

Business Class Seat
Economy Class Seat

Economy class seats have a seat pitch of 28 inches & seat width of 18 inches – slightly bigger than the Boeing 787-10’s 17.5 inches seat width. Each seat comes with a spacious leg room, an adjustable headrest & a personal entertainment screen. Seats also feature a seat pocket with inflight safety cards, a fold-able tray table with mirror, a coat hook, small storage space below the screen, a fold-able cup holder, a USB charging outlet & a universal power outlet in between seats. Pillows & blankets are now available by request.

Check out the screenshot below for the amenities available on this flight:

Singapore Airlines’ economy class seats provide more than what you actually need for a 3-hour flight. The seats & adjustable head rests were comfortable.

INFLIGHT MEAL

The airline offered a complimentary hot meal on this flight to Singapore. Physical menus have been phased out & meal menus can be accessed through the airline’s onboard connectivity service. Passengers had 2 options – Chicken Adobo & Egg Tortilla. I chose the Chicken Adobo meal & was surprised that it still came with a yogurt, a bread roll with butter & drink of choice (coffee, tea, wine, beer, water or juice). I know Singapore Airlines announced in 2020 an enhanced economy class dining experience for short haul flights under 3.5 hours. I expected meals to come in food boxes with sustainable tableware, but I guess the Manila-Singapore-Manila routes were not included in the said changes. I’ve added screenshots below of the menu for this flight.

The chicken adobo tasted great; the meat was full of flavor. The food portions were just right for a 3-hour flight. The crew went around after the meal service to offer a 2nd round of drinks to passengers. An hour after the meal service, I asked for their signature Singapore Sling drink – still their best drink onboard.

I love how the airline continues to use metal cutlery on this route instead of disposable plastic tableware. I hope they can find an alternative for the plastic cups. Oh, one thing! I noticed that they had already removed the towel service before the meal service.

INFLIGHT ENTERTAINMENT

Krisworld, Singapore Airline’s entertainment system, offers thousands of options to choose from. They have hundreds of movies & TV shows to watch, thousands of songs to listen to, games to play & a few local media content to check out. All these options can be accessed via the touch screen personal entertainment screens found in front of every seat. The touch screen screens were responsive & easy to navigate. It also showed the flight path & even details of onward connecting flights. The provided earphones were alright. They aren’t noise canceling but they did its job.

Krisworld also gives frequent flyers the option to personalize their experience. The system asks for the passengers KrisFlyer membership number & then shows the passenger’s favorites or the last song, movie to television show he/she watched / left unfinished. I hope Singapore Airlines install cameras in their A350’s which passengers can access / view during flights.

INFLIGHT CONNECTIVITY

Singapore Airlines offered Wi-Fi service on this flight. PPS Club members & business class passengers are given 100MB of data to use up during the flight. The airline also gives complimentary 2 hours of messaging service to KrisFlyer members in economy class. Non-members can opt to either register to KrisFlyer to avail of the data plans on board. Check out the data plans below (rate as of writing this blog) as per the airline’s website.

LAVATORY

I didn’t get the chance to visit the lavatory on this short hop to Singapore. I got a window seat; my neighbor by the aisle was asleep most of the flight.

Cabin Crew Service

Cabin crew service is one area where Singapore Airlines excels the most. The crew on this flight to Singapore were super friendly & accommodating. They welcomed all passengers with their best smiles, served the meals with the happiest faces & catered to the passenger’s needs with utmost attention. They made sure all passengers had an enjoyable onboard experience. The cabin crew service made this flight even more memorable. Thank you, SQ!

Disembarkation & Baggage Claim

Passengers disembarked in an orderly manner. Business class passengers headed out first, followed by economy passengers in the forward cabin. The rest of the passengers came next. I didn’t go straight to baggage claim since I was in Singapore only for transit.

Final Thoughts

It was another memorable flight with Singapore Airlines. Aside from it being my first international flight out of the Philippines since the pandemic, it turned out as how excellent flights should be – with or without the current crisis. The pandemic may have changed some onboard amenities, but it didn’t stop Singapore Airlines from offering a world-class flight experience on this flight to Singapore.

I enjoyed this flight because of the following. First, the ticket price was cheaper than the Philippines-based low-cost carriers. It even provided more value than those from LCCs. Second, the cabin is clean & very modern. Third, the cabin crew service was topnotch. Fourth, the pandemic may have happened, but the airline has not downsized meal service on their Manila to Singapore flights. It had the same portions, 2 options & sides & even retained the metal cutlery with it.

Fifth, they offered a 2-hour complimentary messaging service to KrisFlyer members. The Wi-Fi service was good. They had connectivity issues but overall worked fine. Sixth, the entertainment system remained updated & competitive. They have the latest movies & TV series seasons. They even had the list of connecting flights & respective boarding gates for those with connecting flights. Lastly, the pandemic has forced the airline to digitalize some onboard amenities. Inflight menus & magazines are now digital.

I noticed some services have been downsized compared to how they were pre-pandemic. First, the towel service prior to the meal service has been omitted. Second, pillows are no longer provided in every seat. They are now available by request. These are only minor & have not affected the overall flight experience.

So happy I was able to try their signature Singapore Sling drink onboard. Can’t wait for the next!

At this stage, I will choose to fly with Singapore Airlines over any Asian airline. I’ve had high expectations from the airline & I can confidently say that they delivered. I cannot wait for my next flight with them. Thank you, Singapore Airlines for this enjoyable flight to your home country, Singapore!

Allow me to share with you the technical details of the flight & the aircraft used. Please see below:

Airline: Singapore Airlines
Flight Date: 29 June 2022
Flight Number: SQ 915
Route: Manila (MNL) to Singapore (SIN)
Duration: 2 hours & 58 minutes
Seat Number: 44A
Aircraft: Airbus A350-941
Aircraft Registration: 9V-SHU
Engines: 2 x Rolls-Royce Trent XWB
Age: 1.4 years old
Delivered: February 2021

Have you recently flown with Singapore Airlines? What do you think of their service after the dark ages of the pandemic? Feel free to share your recent experiences in the comments section below. Do you have a question about the airline or this flight? You may post them in the comments below. If you are shy to post below, you may send your questions, experiences & thoughts via e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report! Watch out for my onward flight from Singapore to Kuala Lumpur also on Singapore Airlines. In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: CEBU PACIFIC AIR 5J 325 – Manila to Legazpi – Last-Minute Cheap Jet Flight Back to Bicolandia [May 2022]

Yes, you read the title right! Jet flights are back in Bicol. Just last month, May 2022, Cebu Pacific Air & Philippine Airlines restarted their Airbus A320 services to & from Legazpi at the newly-opened Bicol International Airport.

Since this new airport opened in October 2021, Cebu Pacific Air utilized their ATR 72-600 turboprop aircraft on their daily flights to & from Legazpi, while Philippine Airlines flew their De Havilland Canada DHC-8-400 aircraft on the same route. I have had the pleasure of flying these propeller planes from both airlines in the last few months. Check out the following flight reports to know more: DG6194 Legazpi to Manila, DG6193 Legazpi to Manila, PR2922 Legazpi to Manila, PR2919 Manila to Legazpi & DG6192 Legazpi to Manila.

If you have been following me in the last few weeks, you know that I’ve been to Cebu with my friends for a quick 4 days & 3 nights around Cebu City & Bantayan Island. From Cebu, I flew to Manila to fulfill some work obligations. After a quick 1-day trip in Manila, I then flew back home to Legazpi – this time on Cebu Pacific Air’s Airbus A320 jet service on 5J 325. Join me in today’s flight report as I share with you my experience flying with a jet back to Bicolandia.

Cebu Pacific Air

Cebu Pacific Air is not a new airline in this website; it is actually my most-reviewed airline here. Cebu Pacific Air is the country’s largest low-cost carrier. The airline is owned by Cebu Air Inc which is part of one of the country’s biggest conglomerates, JG Summit Holdings. The airline commenced its first flight in 1996 & has been flying for over 26 years. Together with its subsidiary, Cebgo (previously Tiger Air Philippines), the airline flies to over 60 destinations across the country, Asia Pacific & the Middle East. It operates close to 70 young & fuel-efficient jet & propeller aircraft. Cebu Pacific Air operates the narrow-body & wide-body aircraft while its subsidiary operates the propeller passenger & cargo aircraft.

The airline has a lifestyle & loyalty program called Go Rewards. It is also a founding member of Value Alliance, the world’s largest alliance of low-cost carriers. The airline has opened the opportunity for every Filipino to fly domestic & international at extremely low prices compared to its industry rivals. It is known for its ₱1-base fare promotions offered a few times a year.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

I had initial plans of traveling by land with my parents back to Bicol after the short work trip in Manila. Last-minute changes in plans forced me to take this flight back to Legazpi. I’m super thankful for Cebu Pacific Air’s CEB Super Pass I got a one-way ticket a week before the scheduled flight for only ₱1,234.88. I paid ₱390.88 for the CEB Super Pass & added ₱844.00 for the flight taxes & 20-kilograms check-in baggage allowance. Not bad for a last-minute ticket, eh?

Travel Requirements

Albay is open to tourism & returning residents since late last year. Fully-vaccinated individuals only need to provide a valid ID & their vaccination card or vaccination certificate. Partially & unvaccinated passengers need to provide a negative antigen result taken 48 hours before the flight.

I have been fully-vaccinated since October last year, so I only had to show my vaccination card. Please take note that these requirements may change from time to time. For Cebu Pacific Air passengers, the airline has compiled on their website & is regularly updating the requirements for all their destinations. Feel free to check out the updated Covid-19 Information Page here.

Before The Flight

Even with more lax restrictions & border controls, Cebu Pacific Air still kept their passengers informed by sending e-mail reminders days before the scheduled flight. The e-mail contained contactless flight protocols, check-in & bag drop schedules & mask reminders.

Just like the reminders we got for our recent flight from Legazpi to Cebu, I noticed that the airline has removed the item about the Traze mobile application. I believe the authorities have stopped using this application for contact-tracing purposes. It would have been nicer if contact-tracing procedures were still being practiced in order to curb any possible surge in cases.

I still commend Cebu Pacific Air for keeping their passengers informed & prepared for what they may experience from check-in to the flight itself.

Flight Information

Cebu Pacific Air has brought their Airbus 320 aircraft back to Legazpi Airport just last May 2022. This 5J 325 flight was operated by a 6.5-year-old Airbus A320-200 Sharklet aircraft with registration RP-C4106. This 320 sharklet aircraft has an all-economy class configuration with 180 seats. The flight left Manila station at 9:20am, cruised to an altitude of 25,000 ft & then touched down at Bicol International Airport at 10:01am. This Manila to Legazpi flight only took 41 minutes; it departed on time & arrived at its destination a few minutes ahead of schedule.

Airport & Ground Experience

CHECK-IN

I arrived at Ninoy Aquino International Airport around 6:30am; I expected long queues from going into the terminal & to the check-in counters. I was so surprised to see a rather empty Cebu Pacific Air check-in counters. I noticed that the counters were sorted by destination for the first time in years. I also noticed that the document check section, which I mentioned on my November 2021 Cebgo Manila to Legazpi flight, was already removed.

I took me exactly 7 minutes to finish the whole check-in process. This included checking-in & printing my boarding pass & bag tags in the self-service check-in machines, queuing for bag drop & the bag drop process itself. The guy at the check-in counter was very friendly.

PRE-DEPARTURE

After check-in, I went through security & walked to our assigned gate – Gate 131. I was surprised to see a not-so-crowded boarding gate. There were a lot of available seats & there were no people seated on the floor. The gate started to get packed when it was near our boarding schedule.

At exactly 8:00am, I received a text message from Cebu Pacific Air confirming Gate 131 as my assigned boarding gate. Props to Cebu Pacific Air for keeping the passengers well-informed. It’s these small details that make the flights enjoyable & worth the price.

BOARDING

Boarding commenced at exactly 8:15am. Priority passengers, those traveling with kids, senior citizens & persons with disabilities boarded first. After a few minutes, the crew called the rest of the passengers for boarding. All passengers took the bus to the assigned aircraft.

Passengers board from both the front & rear cabin doors. Those seated from rows 1 to 15 boarded through the front door, while those seated from rows 16 to 31 boarded through the rear door. I was assigned seat 25F, so I boarded through the rear door. The boarding process took 45 minutes; the cabin crew closed the aircraft doors at 9:00am.

Inflight Product & Experience

SEAT

Cebu Pacific Air’s Airbus A320-200 aircraft has 180 passenger seats in an all-economy class cabin. It has a 3 x 3 configuration across 30 rows. Each row has 6 seats. All seats, except the exit row seats, have a seat width of 17 inches & a seat pitch of 29 inches. This 6.5-year-old aircraft had the old & thick seat design which can still be reclined.

I got a window seat (25F) for this quick flight to Legazpi. Each seat features an industry-standard leg room, a foldable tray table & a seat pocket with the aircraft safety card. Each passenger also has access to individual air vents & individual reading lights. The seats do not feature USB power outlets, unlike those from the Airbus A321neos I flew with to Davao & from Davao last March. I will choose the seat recline over the USB power outlet any time!

INFLIGHT SNACKS

Cebu Pacific Air does not offer complimentary snacks or meals on all of their flights. Instead, the airline offers buy on board light snacks & drinks during the flight. This paid snack service was only re-introduced recently when cases have gone down.

For this flight to Legazpi, the cabin crew offered light snacks & drinks to passengers shortly after take-off. Choices were limited to chips, light snacks & drinks. Rice / heavy meals & alcoholic beverages were not yet offered during this flight. Inflight menus are not yet available on this flight.

INFLIGHT ENTERTAINMENT

Cebu Pacific Air aircraft do not feature personal entertainment screens. Pre-pandemic, they had inflight magazines found in every seat pocket. These magazines were still not available on this flight.

The airline is known for conducting inflight games in exchange for airline-branded merchandise. For this flight, the crew asked for 3 items; the passengers who raised their hand first & showed the requested items first won Cebu Pacific Air-branded pouches. I got the 2nd question correct & won an airline branded pouch. Thank you, Cebu Pacific Air!

LAVATORY

I didn’t have the chance to visit the rear lavatory during the flight. I was seated by the window; the couple beside me were mostly asleep during the flight.

Cabin Crew Service

I had close to no encounter with the cabin crew on this flight, but I noticed that they were attentive to the questions & requests of the guests during the snack service. They also greeted all passengers during boarding & disembarkation.

Disembarkation & Baggage Claim

We arrived at Bicol International Airport at 10:01am & disembarked from the aircraft minutes later. Passengers use both front & rear doors for disembarkation. Our check-in baggage took longer than usual because a Philippine Airlines flight arrived ahead of us. The bags from that PAL flight came out first & were followed by those from our flight. Bicol International Airport authorities have removed the arrival forms & Traze App QR code checks they had months before.

Final Thoughts

This Cebu Pacific Air Manila to Legazpi flight on 5J 325 l took last 19 May 2022 was an excellent flight. In fact, it’s probably one of the best ones I’ve had with the airline. Everything on this flight, from ticket price, to check-in, boarding to inflight experience, went right.

The price I paid for this one-way flight was definitely the highlight of the trip. Imagine, I only paid that cheap for a flight in 7 days. Take note, the ticket even included 20 kilograms of check-in baggage allowance. Thanks to my CEB Super Pass, I got this great deal.

I was surprised to see the check-in counters & pre-departure gates empty on a Thursday morning. I enjoyed the quick check-in & bag drop process, the efficient boarding process & the on-time departure & arrival of this flight. I also won a Cebu Pacific Air-branded pouch during the inflight games.

Flights like this make me more excited to fly again with Cebu Pacific Air in the future. I am looking forward to taking them again on my future domestic & international flights. Thank you, Cebu Pacific Air for such an enjoyable flight experience.

PS. I am also delighted to see bigger jet aircraft being used again for the Manila to Legazpi route!

For those who are interested, here are the technical details of this flight:

Airline: Cebu Pacific Air
Flight Date: 19 May 2022
Flight Number: 5J 325
Route: Manila (MNL) to Legazpi (LGP)
Duration: 41 minutes
Seat Number: 25F
Aircraft: Airbus A320-200
Aircraft Registration: RP-C4106
Engines: 2 x CFM International Jet Engines
Age: 6.5 years old
Delivered: January 2016

Thank you for joining me in today’s flight report. Do you have any questions about flying with Cebu Pacific Air or flying in to Legazpi? Feel free to post your questions in the comments section below. You may also send them via e-mail to contact@thewkndtravel.com.

Stay tuned for upcoming flight reports & posts! In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: CEBGO DG 6207 – Legazpi to Cebu – My First-Ever Regional Flight Out of Bicol [May 2022]

Recently, my friends & I flew to Cebu for a quick weekend getaway. We flew from Bicol International Airport (Airport code: LGP) to Mactan-Cebu International Airport (Airport code: CEB) on Cebgo DG 6207. It was my first ever regional flight that’s not out of or arriving in Manila. All my past domestic flights are either leaving from or arriving at Ninoy Aquino International Airport. Join me in today’s flight report as I share with you my first ever regional sector experience with Cebgo from Legazpi to Cebu.

CEBGO

Cebgo is not a new airline in this website. In fact, it is the most reviewed airline including its parent company Cebu Pacific Air. Formerly South East Asian Airlines (SEAir) & Tigerair Philippines, Cebgo joined Cebu Pacific Air in 2014. Since then, Cebgo has been flying to most of the country’s smaller airports, connecting these regional airports to the rest of Cebu Pacific Air’s wide domestic airport.

The airline flies an all-turboprop fleet accommodating up to 78 passengers per flight on a single-class configuration. If I’m not mistaken, it also operates 2 all-cargo turboprop aircrafts. It’s the only turboprop cargo plane in the Philippines.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

AIRFARE

Cebgo’s Cebu-Legazpi-Cebu sector only happens a few times a week. Given this limitation, my friends & I booked tickets from Legazpi to Cebu, Cebu to Manila & another ticket from Manila to Legazpi. This one-way Legazpi to Cebu ticket cost us ₱1,803.56 each. I added 20 kilograms baggage allowance a few hours into the flight & I paid an additional ₱651.73.

This is the screenshot of the ticket including the Cebu to Manila leg I took days after this flight. 🙂

This one-way ticket to Cebu with baggage allowance cost me ₱2,455.29. It may not be the usual less than ₱1,000 ticket, but it is still worth every peso. Take note, the tickets were booked 2 months before the intended dates; it was during the post-election & summer peak & it allowed us to fly directly to Cebu without having to transit via Manila.

TRAVEL REQUIREMENTS

Cebu is & has been open to tourists for a while now. Fully-vaccinated individuals only need to provide a valid ID & their vaccination card or vaccination certificate. Partially & unvaccinated passengers need to provide a negative RT-PCR test result taken 72 hours before the flight or a negative antigen test result taken 48 hours before the flight. Some municipalities & cities in Cebu Province require a medical certificate from partially vaccinated or unvaccinated travelers stating that they do not exhibit any Covid-19 symptoms. This medical certificate must be issued within 24 hours before arrival in Cebu.

Please take note that these travel requirements may change from time to time without prior notice. For the latest requirements to Cebu, please feel free to check Cebu Pacific Air’s Covid-19 Information Page or the page of the Local Government Unit you are heading to.

BEFORE THE FLIGHT

Even with more relaxed travel restrictions, Cebgo & Cebu Pacific Air continued to send flight reminders to all its passengers via e-mail, Viber & text messages. The airline also kept us passengers well-informed of the minor changes in flight schedules via the mentioned means of communication. They also sent a reminder about buying baggage ahead of time & the updated carry-on baggage rules.

I noticed that the airline has removed the item about the Traze mobile application. I believe the authorities have stopped using this application for contact-tracing purposes. It would have been nicer if contact-tracing procedures were still being practiced in order to curb any possible surge in cases.

FLIGHT INFORMATION

Cebgo, Cebu Pacific Air’s regional subsidiary, used a 5.6-year-old ATR 72-600 propeller aircraft for this Legazpi (LGP) to Cebu (CEB) regional sector. The propeller plane is registered under RP-C7281 & has 78 economy seats in a 2-2 configuration. The aircraft took off from Bicol International Airport at exactly 8:05am, flew at 17,000 ft above the ground & touched down at Mactan-Cebu International Airport at 9:02am. The whole flight only took 57 minutes.

AIRPORT & GROUND EXPERIENCE

CHECK-IN

I arrived at Bicol International Airport quarter before 7:00am & immediately headed to the check-in counters. I noticed that the airport staff no longer required the Traze App upon entering the airport terminal. I was the only person in the Cebgo check-in area. The whole check-in & bag drop process literally took a minute. The ground staff did not even bother to check my vaccination card / certificate.

PRE-DEPARTURE

After check-in, I headed upstairs to submit myself to a final security check & to stay in the pre-departure area. The terminal is spacious & the 2 operating airlines, Cebu Pacific Air / Cebgo & Philippine Airlines have their own boarding gates. Some souvenir & food shops were already open when I got there. Smart Communications offers free WiFi to its subscribers waiting for their flight. Oh boy, the internet speed went as high as 410 Mbps.

A few minutes before boarding, the airline sent another text message informing us that our assigned boarding gate is Gate 8. What a lovely gesture by the airline! I stayed in the pre-departure area & waited for my friends to arrive.

BOARDING

The boarding process started on-time at 7:30am. Priority passengers & those needing special assistance boarded the aircraft first. The remaining passengers came next. The boarding process only took 20 minutes. The crew closed the aircraft doors at 7:50am; the plane was pushed back 3 minutes later. The cabin temperature was hot during boarding & did not improve until the engines started.

INFLIGHT PRODUCT & EXPERIENCE

SEAT

Cebgo’s ATR 72-600 aircraft has 78 seats in an all-economy class cabin. Each row has 4 seats in a 2-2 configuration. That means that each seat either has a window or aisle access. This 5.6-year-old aircraft is fitted with the old individual seat design. All seats have a decent-sized tray table. It also has 2 seat pockets – one for the safety card & supposed to be inflight magazine & the other for the air sickness bag.

All seats feature an individual reading light & air nozzle. Seat 17C, the seat beside me, has a broken left arm rest. I was surprised to see it wrapped in clear tape. Each seat has a pitch of 29 inches & a width of 17 inches. The seat dimensions are acceptable for a low-cost airline. Take note that these seats cannot be reclined.

INFLIGHT SNACKS

Cebgo does not offer complimentary snacks to their passengers. Instead, they offer buy-on-board snacks (called Fun Café) to those who wish to get some snack / drink during the flight. This buy-on-board service started 15 minutes after take-off and was finished in 10 minutes. I did not avail of any snack or drink on this short hop to Cebu.

INFLIGHT ENTERTAINMENT

Cebgo is a no-fills airline & does not offer entertainment options on all of its flights. They used to have inflight magazines, but they haven’t brought it back. On some of its daytime flights, they conduct a game where passengers can win some airline-branded merchandise. Unfortunately, the crew did not conduct the Fun Game on this Legazpi to Cebu flight

LAVATORY

Midway into the flight, I decided to visit the lavatory found at the rear part of the aircraft. The lavatory is clean & it smells good. It was basic & it had everything you needed. Unfortunately, it was so small to the point where I could barely move inside.

CABIN CREW SERVICE

The cabin crew gave all passengers a warm welcome during boarding. They made sure all passengers were wearing their masks & following the flight protocols. They attended to all passenger requests during the snack service. Unfortunately, I had close to no interaction with the crew on this flight.

Disembarkation & Baggage Claim

The aircraft parked near Mactan-Cebu International Airport Terminal 1’s arrival area. We only walked for a few meters & headed to the baggage claim & arrival hall. The whole disembarkation & baggage claim process took 20 minutes.

Final Thoughts

It was another enjoyable flight with Cebgo – this time with their Legazpi to Cebu regional sector. It felt weird not flying from or to Manila, but it also felt nice to be flying inter-island to Cebu. I am very happy that these smaller routes exist. It makes inter-island connectivity easier & faster for those who have business or those who want to go on vacation in Cebu or in the nearby islands.

It’s great to see the airline continuing the pre-flight reminders & announcements even with relaxed restrictions all over the country. Ground experience was great! Check-in, security checks & boarding processes were fast & efficient. It’s sad to see that the contact tracing & requirements check measures were omitted for this flight. We are still in a pandemic & we need to still be strict on these measures.

My flight experience on DG 6207 was also good. The cabin product is still good, even if it’s a bit outdated. Seats were comfortable for a short hop. The flight left Legazpi Airport & arrived Cebu Airport ahead of schedule & the lavatory was tight but spot clean. The only downside I noticed is the ageing aircraft & the dirt in Seats 17C & 17D. This specific aircraft needs some serious cleaning. Dust is starting to pile up near the safety card pocket.

This minor observation won’t hinder me from flying with Cebgo in the future. They still provide the best value on flights around the Philippines. In fact, I can no longer wait for the next one! Let me share with you some technical details of this flight:

Airline: Cebgo
Flight Date: 13 May 2022
Flight Number: DG 6207
Route: Legazpi (LGP) to Cebu (CEB)
Duration: 57 minutes
Seat Number: 17D
Aircraft: ATR 72-600
Aircraft Registration: RP-C7281
Engines: 2 Pratt & Whitney Canada PW127M Engines
Age: 5.6 years old
Delivered: September 2016

Have you tried a regional flight with one of our local airlines? If yes, how was your experience? If not, is there a specific regional flight you want to try? Feel free to share your experiences & thoughts in the comments section below. Do you have a question about this flight or anything related to Cebu or Cebgo? You may also send them to me via e-mail to contact@thewkndtravel.com.

Stay tuned for upcoming flight reports & posts! In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: CEBU PACIFIC AIR 5J 982 – Davao to Manila – From a Missing Pre-Booked Seat to a Delayed Late Night Flight Back to the Metro [March 2022]

After spending a few days around Davao, it’s time for us to go back to our normal lives. My friends & I took one of the last flights out of Davao last March 27, 2022. For the 3rd time on this trip, I flew with Cebu Pacific Air on flight 5J 982 back to Manila. Allow me to share with you in this flight report how this flight went, from when my pre-booked seat went missing to a delayed departure back to Manila.

In case you missed it, I shared my DG 6192 Legazpi to Manila & 5J 971 Manila to Davao flights that took me to Davao from Legazpi days before this flight back to Manila.

Cebu Pacific Air

Cebu Pacific Air is the country’s largest low-cost carrier. The airline is owned by Cebu Air Inc which is part of one of the country’s biggest conglomerates, JG Summit Holdings. The airline commenced its first flight in 1996 & has been flying for over 26 years. Together with its subsidiary, Cebgo (previously Tiger Air Philippines), the airline flies to over 60 destinations across the country, Asia Pacific & the Middle East. It operates close to 70 young & fuel-efficient jet & propeller aircraft. Cebu Pacific Air operates the narrow-body & wide-body aircraft while its subsidiary operates the propeller passenger & cargo aircraft.

The airline has a lifestyle & loyalty program called Go Rewards. It is also a founding member of Value Alliance, the world’s largest alliance of low-cost carriers. The airline has opened the opportunity for every Filipino to fly domestic & international at extremely low prices compared to its industry rivals. It is known for its ₱1-base fare promotions offered a few times a year.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines, Philippine Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare

I opted not to use my CEB Super Pass for this leg. Instead, I availed the GO Easy fare bundle available on the website at the time of the booking. I got the base fare for ₱199 & added ₱519 (plus VAT) for the 20-kiloggrams check-in baggage allowance & free standard seat. This bundle is way cheaper than using my CEB Super Pass then adding baggage on the add-ons page. I even added another ₱59 (plus VAT) to book a standard plus seat located in the forward cabin.

The ticket cost me ₱1,658.68 one-way. This is already a steal considering it includes a 20-kilogram baggage allowance & a forward cabin seat. Check out the breakdown of fares & taxes in the image below.

Travel Requirements

Metro Manila was downgraded to Alert Level 1 last March 2022. This meant the metro is now open to all types of travelers. No documents or tests are required to fly to Manila domestically.

Please note that these alert levels & requirements can change anytime. Always make it a habit to check Cebu Pacific Air’s Covid-19 Information Page for the updated requirements for your upcoming trip.

Before The Flight

MISSING PRE-BOOKED SEAT

At the time of booking this ticket in February, the assigned aircraft for the flight was the Airbus A330-200. I got a standard plus seat at the back (48J) & hoped that I would get the whole 2 seats for myself. A little over 2 weeks before the flight, I got an e-mail advising that the flight times have been pushed to a later time. I didn’t mind the minor schedule change. I checked the flight & saw the assigned aircraft was changed to the A321neo. I also noticed that my pre-booked seat (48J) is missing – A321s do not have Row J seats. I tried to add a standard plus seat (same type of seat I availed at the time of booking) but I was prompted by the system to pay an additional fee for this same type of seat.

I reached out to Cebu Pacific Air through their online channels (Website inquiry form, Twitter, Facebook Messenger & general e-mail) but didn’t get a prompt response. Their customer care hotline has been removed during the pandemic as part of their digitalization efforts. I tried to send an e-mail to the airline management & I got an e-mail reply after 2 days. I was endorsed to the Manager of Customer Care & was issued the ticket with my preferred standard plus 5A seat. I’d like to thank Cebu Pacific Air management for responding to my e-mails & for taking on board my concerns about the airline & system.

PRE-FLIGHT REMINDERS

Like my Legazpi to Manila & Manila to Davao flights, Cebu Pacific Air sent pre-flight e-mail reminders to all passengers. The e-mail reminders included the updated requirements for the flight to Manila as well as the process of contactless flight experience. They also gave instructions on how contactless check-in works & provided reminders to follow the health protocols from the airport terminal to the flight itself.

I applaud Cebu Pacific Air for continually sending these e-mail reminders despite the lax border requirements. The airline makes sure that passengers are up-to-date with all the travel requirements & procedures.

Flight Information

This Davao to Manila flight on 5J 982 was operated by the Airbus A321neo. This plane has a registration code of RP-C4125 & was delivered to the airline last March 2021. The flight took off from Francisco Bangoy International Airport or Davao International Airport at 11:13pm & landed at Ninoy Aquino International Airport at 12:42am. The flight took 1 hour & 29 minutes & was delayed by almost an hour.

Airport & Ground Experience

CHECK-IN

Cebu Pacific Air check-in counters at Davao International Airport are located in the right part of the check-in area. The check-in process starts at the self-service check-in kiosks. At the time of our check-in, only 1 of the 4 kiosks were working. The ground staff pointed me directly to the counters for check-in & bag drop. I finished check-in in less than 5 minutes.

PRE-DEPARTURE

After check-in, my friends & I went through security & headed to the pre-departure area to wait for our flight. Davao Airport’s domestic pre-departure area was hot & crowded that night. All seats near the boarding gates were occupied. We found a relatively empty & cool area in the leftmost part of the pre-departure area & stayed there until our flight commenced boarding.

BOARDING

Boarding commenced at 10:35pm. Priority passengers, those traveling with kids, senior citizens & persons with disabilities boarded the aircraft first. After a few minutes, the crew called the rest of the passengers for boarding. Passengers boarded in 2 lines.

I gave way to most of the passengers & decided to board the plane last. The front aircraft door closed at 10:53pm. The whole boarding process only took 18 minutes – quite fast considering the large number of passengers onboard this 321neo aircraft.

Inflight Product & Experience

SEAT

Cebu Pacific Air’s Airbus A321neo is fitted with 236 seats in a single class (all-economy) cabin. Around 95% of the rows have 6 seats in a 3 x 3 configuration. Rows near the emergency exits / aircraft doors only have 4 seats with a 2 x 2 configuration. According to SeatGuru, premium / exit seats have a seat pitch of 30 inches. Standard plus (forward economy) & regular economy seats have a seat pitch of 28 inches. All seats have a width of 17 inches. Recaro, a world-renowned seat manufacturer, made & supplied all the seats in this A321neo.

I got seat 5A in the forward cabin for this flight to Manila. I actually got the entire row to myself. The seat features a decent-sized tray table, an individual reading light & air nozzle. It also has a netted seat pocket with the inflight safety card & air sickness bag. One new feature that’s found in Cebu Pacific Air’s A321 (not in the A320s) aircraft is the USB charging port. Each passenger has a designated USB charging port found near the seat pockets.

One thing I do not like about these Recaro SL3510 seats is its non-reclining feature. All seats can no longer be reclined because these seats have the ‘pre-reclined’ design by Recaro.

INFLIGHT SNACKS

Cebu Pacific Air does not offer complimentary snacks or meals on all of their flights. Instead, the airline offers buy on board light snacks & drinks during the flight. This paid snack service was only re-introduced recently when cases have gone down.

For this flight to Manila, the cabin crew offered light snacks & drinks to passengers shortly after take-off. Choices were limited to chips, light snacks & drinks. Rice / heavy meals & alcoholic beverages were not yet offered during this flight. Inflight menus are not yet available on this flight.

INFLIGHT ENTERTAINMENT

Cebu Pacific Air planes are not equipped with personal entertainment screens. Pre-pandemic, the airline had inflight magazines for every passenger. The magazine rollout has been suspended temporarily due to the pandemic. The airline is known for their inflight fun games. Cabin crew asks questions or asks for a certain item; the first passenger who provides the answer the fastest or shows the item wins an airline-branded item.

For this Davao to Manila flight, the crew decided not to have the inflight games since most of the passengers were asleep during the flight. The airline also recently brought back their Change for Good program in partnership with UNICEF. Passengers donated cash to be turned over by Cebu Pacific Air to UNICEF. This donation program came next after the snack service.

LAVATORY

The cabin crew regularly sanitized the front cabin lavatory. The lavatory was clean & well-maintained throughout the flight.

Cabin Crew Service

I had little interaction with the cabin crew on this flight – only during boarding & disembarkation. Of course, they greeted all the passengers during these times. Also as mentioned above, I noticed the crew went to clean the front cabin lavatory a few times during the flight. I also noticed that the crew placed a garbage bag / litter bag near the airplane door during disembarkation. Good one!

Disembarkation & Baggage Claim

We arrived in Manila close to 1:00am. Our plane / flight got assigned a terminal gate & jet bridge. All passengers disembarked only through the front door. I waited for & joined my friends in leaving the plane. We then went to the baggage claim area & waited for our bags.

Final Thoughts

The Cebu Pacific Air Davao to Manila flight on 5J 982 last 27 March 2022 was an ‘okay’ flight. It was not one of the best & not one of the worst 5J flights I’ve had. The airfare, including the baggage & seat bundle, was definitely a win. The aircraft used for the flight had comfortable but not-reclinable seats.

The last-minute aircraft change started it all. The airline’s system didn’t assign me a standard plus seat on the new aircraft. It even prompted me to pay again for the said add-on. Cebu Pacific Air’s customer service contact options added to the frustrations – no airline hotline available, unhelpful chatbot & busy live chat agents. I waited for 3 hours on a queue via Facebook Live chat only to be disconnected after being connected with an agent. I reached out to the airline management & was gladly issued the itinerary receipt with my chosen standard plus seat. I wish it didn’t have to go that far. I’d still like to thank Cebu Pacific Air management for responding to my e-mails & for taking on board my concerns about the airline & system.

One thing is for sure. This experience won’t discourage me from flying with Cebu Pacific Air. I will continue to fly with them in the future!

For those interested with the technicalities of this flight, please see the details below:

Airline: Cebu Pacific Air
Flight Date: 27 March 2022
Flight Number: 5J 982
Route: Davao (DVO) to Manila (MNL)
Duration: 1 hour & 29 minutes
Seat Number: 5A
Aircraft: Airbus A321-271NX (A321neo)
Aircraft Registration: RP-C4125
Engines: 2 Pratt & Whitney PurePower GTF Engines
Age: 1.1 years old
Delivered: March 2021

Thank you for joining me in today’s flight report. Do you have questions about the flight or the aircraft? Feel free to post them in the comments section below. You may also send in your questions via email to contact@thewkndtravel.com.

Stay tuned for upcoming flight reports & posts! In the meantime, you may check out my previous flight reports here. Before you go, can you visit my social media channels –Facebook & Instagram – and like or follow them? Thank you & see you in the next one!

PS. Photos were taken using my OnePlus 9 Pro.