Cebgo

Flight Report: CEBGO DG 6194 – Legazpi to Manila – First Flight After 21 Months on the Ground

Hello, it’s been a while! I hope you are all safe & healthy. After hibernating for some time, I am back with a new flight report! Yes, you read it right! After 21 months of being on the ground, I finally took a flight to Manila for a very important event.

How has the pandemic changed flying? Join me as I share with you my flying experience with Cebgo on their Legazpi (LGP) to Manila (MNL) on their ATR-72 aircraft.

March 2022 UPDATE: I also flew with Cebu Pacific Air on the return flight from Manila to Legazpi on Cebgo flight DG 6193. Just recently, I also flew with the country’s flag carrier on Philippine Airlines from Legazpi to Manila on PR 2922 & Manila to Legazpi on PR 2919. Feel free to check those trip reports!

Disclaimer: The reviewer is fully vaccinated during the trip. Travel requirements & procedures may change anytime. Everything mentioned below were valid during the day of the flight. For updated requirements & procedures, please check Cebu Pacific Air’s Travel Reminders page.

Ce b go is not a new airline in this website. It is a subsidiary of the country’s biggest low-cost carrier Cebu Pacific Air. It used to fly as South East Asian Airlines (SEAir) & Tigerair Philippines until Cebu Pacific Air acquired the company in 2014. Today, Cebgo flies an all-turboprop fleet to destinations with relatively small but strong demand & to airports that cannot service bigger jet aircraft. It is also the only Philippines-based airline that flies an all-cargo turboprop aircraft.

In case you missed it, I post reviews & features of my flights since June 2019. I’ve covered airlines such as EVA Air, Indonesia Air Asia, Singapore Airlines & Cebu Pacific Air. All posts about these flights are found under the Flight Reports category.

Airfare & INCLUSIONS

A few months ago, Cebu Pacific Air offered the so-called ‘CEB Super Pass.’ This pass costs ₱99 base fare plus taxes valid for one-way domestic trip. The pass is valid for one year & can be booked at least a week before the planned trip.

I used 1 CEB Super Pass for this trip. I initially paid ₱390.88 for the pass including taxes. The one-way Legazpi to Manila ticket cost me ₱1,276.72. This included a pre-booked seat & 20 kilograms checked baggage. At the time of booking (week before my intended flight), the one-way ticket cost around ₱4,000 inclusive of all add-ons. I got a good deal with the CEB Super Pass!

Travel Requirements

Metro Manila was downgraded to Alert Level 2 when I flew out of Legazpi. There were no travel document requirements to enter Manila at the time of the flight. All passengers were asked to download the Traze mobile application for contact tracing purposes.

You may check Cebu Pacific Air’s Covid-19 Information Page for updated routes & travel requirements per destination.

Before The Flight

A few days before my flight, Cebu Pacific Air sent e-mail reminders about my flight. These e-mails included a reminder to update the guest details including an emergency contact, travel requirements to Manila & contactless reminders for everyone’s safety.

Bicol International Airport

This Legazpi to Manila Cebgo flight departed from the newly inaugurated Bicol International Airport. This airport replaced the old Legazpi City Airport & is far from the city in Alobo, Daraga, Albay. It adopted the old airport’s LGP code. The new airport hosted its first commercial flight last 8 October 2021. The airport is yet fully operational (with some sections still closed / under construction) but has the required facilities to host domestic commercial flights into Legazpi.

Dubbed as the ‘Most Scenic Gateway,’ the airport is expected to handle 2.2 million passengers annually. The new terminal building is spacious & can be compared to other airports around the country. It also has a great view of the majestic Mayon Volcano.

Flight Information

This Cebgo flight from Legazpi (LGP) to Manila (MNL) was operated by an all economy 4.6-year-old ATR-72 aircraft. The plane has 78 economy seats on a 2-2 configuration. The plane left Bicol International Airport 1 minute early & arrived Ninoy Aquino International Airport 28 minutes ahead of schedule. The whole flight took 1 hour & 2 minutes.

Check In, Baggage & Boarding

Cebgo encouraged all passengers to check-in online & avoid as much physical contact as possible. Given, I have pre-booked a seat, I already checked in online even before I went to the airport. I had my electronic boarding pass in my phone. Check in counters open at least 2 hours before & closes 45-minutes to an hour before the flight.

The woman in the bag counter initially did not want to accept my luggage because it has frozen goods in it. They no longer have plastic bags so they asked me to look for one myself. I personally disliked the ‘sorry po ubos na po plastic namin, kayo nalang po maghanap’ remark I got during bag drop. Good thing my parents found one in a nearby wholesale depot. I managed to finish the bag drop process a few minutes before the counter closed.

Cebgo offers prepaid baggage on all its flights. All tickets come with free 7-kilogram carry-on allowance. Check in baggage is available for purchase at the time of booking the ticket up to 4 hours before the flight schedule. The ticket I bought included 20 kilograms baggage allowance. Cebu Pacific Air & Cebgo recently changed their carry-on baggage policies & have limited them to only 1 hand carry bag per person. It used to be 1 backpack or trolley & 1 hand bag. The sign I saw in the bag drop counter showed that they can charge from ₱1,000 to ₱3,000 as boarding gate bag fees.

Boarding commenced 45 minutes before the flight. All passengers walked through the jet bridge then went down to the tarmac & boarded the plane from the ground. All passengers had a view of the airport terminal’s welcome signage & the majestic Mayon Volcano from afar. The boarding process took longer than expected due to some passengers.

Seat & Inflight Experience

The turboprop aircraft has a 2 x 2 seat layout. Each row has 2 window & 2 aisle seats. The seat pitch was alright; there was not enough legroom as expected. The seats only have armrests as dividers & no ‘individual’ seat space unlike those from jet planes. Each seat pocket has a passenger safety card & an air sickness bag. Inflight magazines were removed because of the pandemic. I was unlucky to have a seat with a broken tray table.

This flight to Manila was very basic. Inflight snacks were only available to those who pre-booked meals. The airline has decided to temporarily get rid of selling snacks during the flight to reduce contact between the crew & the passengers. The flight went smooth & we arrived in Manila in no time.

Face masks (and at that time face shields) were required to be properly worn throughout the flight. The cabin crew constantly reminded all passengers of this inflight protocol. At the time of writing, face shields are no longer required inside the airplane. Please take note though that this can change anytime.

Lavatory

The aircraft’s only lavatory is found at the back of the plane, near the main passenger door. I decided not to use the lavatory on this flight.

Cabin Crew Service

The Cebgo cabin crew on this flight welcomed us passengers in their full personal protective equipment with face mask & face shield. They made sure that passengers comply to the safety & health protocols from boarding to disembarkation.

Disembarkation

We all waited for our rows to be called by the cabin crew before we can stand up, get our bags & disembark. Upon disembarkation, we headed to the bus that took us to the arrival hall. Checked baggage were already in the baggage claim areas when we arrived. The arrival process in Ninoy Aquino International Airport Terminal 3 has never been this efficient until this pandemic.

Verdict

Just like the old times, it’s always a pleasure flying with Cebgo. A lot has changed since the pandemic but the airline’s service remains top-notch. Everything was great except for the bag drop encounter. Inflight experience was bare but acceptable. Seat pitch was okay except for the broken tray table. I admire how the cabin crew & the airline imposes strict health & safety protocols from the time the passengers enter the plane up to disembarkation. It was also nice to see that all passengers followed the disembarkation protocol (by rows) applied by the crew & airline.

Here are the technical details of this flight I took:

Airline: Cebgo
Flight Date: 11 November 2021
Flight Number: DG 6194
Route: Legazpi (LGP) Albay to Manila (MNL)
Duration: 1 hour & 2 minutes
Seat Number: 7D
Aircraft: ATR 72-600
Aircraft Registration: RP-C7284
Age: 4.6 years
Year Delivered: 2017

I was so happy to fly again after 21 months of being on the ground. As far as I can remember, my last flight was in January 2020 when I flew back to Manila after the Christmas holidays. It felt like it was a long time ago. Flying may have changed a lot during this pandemic but it has never changed the feeling of excitement or happiness I get when in one.

This is the view every passenger gets right before boarding the flight to Manila. Majestic indeed! 😍

Have you flown any local or international airline recently? How was your experience? How has the pandemic changed your flying experience? Feel free to share your personal experiences in the comments section below. Do you have any questions about flying into Manila or anything about flying during the pandemic? You may post them below or you may send an e-mail to contact@thewkndtravel.com.

Thank you for joining me in today’s flight report. Let’s hope the pandemic ends soon so we can all fly to wherever we want to. For now, please do your own part by getting vaccinated & by observing health protocols. Before you go, can you visit my social media channels – Facebook & Instagram – and like or follow them? Thank you. Stay safe.

PS. Photos were taken using my OnePlus 9 Pro.

Flight Report: CEBGO DG 6244 – Caticlan (Boracay) to Manila – Quick Turboprop Flight Back To The Metro

Hello & welcome to another flight report. Today, I will tell you more about my recent flight with Cebu Pacific Air’s subsidiary, Cebgo. I flew with them from Caticlan (Boracay) to Manila in September after spending 4 days with my high school friends in paradise. Join me as I share with you some details about Cebgo, the flight, the aircraft used & the flight experience.

In case you missed it, I shared with you last week details of our Manila to Caticlan (Boracay) flight with Cebu Pacific Air. It was an enjoyable, short yet relatively empty flight to paradise island. Know more about that flight report here.

cebgo

Cebgo is a low-cost carrier & is a subsidiary of Cebu Pacific Air. The airline previously operated as South East Asian Airlines (SEAir) & Tigerair Philippines until Cebu Pacific Air acquired the whole company in 2014. Cebgo currently flies to 29 domestic destinations with Manila & Cebu as its main hubs.

The airline used to operate an all-Airbus fleet until its parent company transferred all its turboprop operations to the subsidiary. Now, the airline subsidiary operates an all turboprop fleet of 20 ATR aircraft. It is also the only Philippine-based airline that operates a full cargo ATR turboprop aircraft.

airfare

As mentioned in my Manila to Caticlan (Boracay) flight report, I only paid ₱1,147.72 & 100 GetGo points for the round-trip ticket. It included seats on both flights & a 7-kilogram carry on baggage per way. We didn’t purchase check in baggage allowance because we were only there for 4 days. Check out the screenshot of our ticket below.

FLIGHT INFORMATION

This Cebgo flight from Caticlan (Boracay) to Manila was operated by a 2.2-year ATR aircraft delivered to the airline in September / October 2017. This turboprop plane can carry 78-passengers in an all-economy seat configuration. The flight took only 52 minutes including taxiing. We left Caticlan Airport 15 minutes early & arrived Manila Airport 58 minutes earlier than the scheduled arrival time.

Check In, Baggage & Boarding

Just like its parent company Cebu Pacific Air, Cebgo also offers mobile & web check in feature for all their flights. Passengers travelling without check in baggage can skip counter check in & go straight to their respective boarding gates. My friend & I already checked in for the flight days before & we already had our boarding passes in our phones. We didn’t have to go through the normal check in process at Boracay Airport.

Here’s a screenshot of my mobile boarding pass. I presented this with a valid ID during boarding.

Cebgo offers prepaid baggage on all its flights. All tickets come with a free 7-kilogram carry on baggage. Check in baggage is available for purchase at the time of booking the ticket up to 4 hours before the flight schedule. In case you are wondering how much does the check in baggage allowance cost, here are the rates as of today, 1 December 2019 from the Cebu Pacific Air website.

This flight’s boarding process took a bit of time. The people were asked to board 2 buses, depending on their seat number. Those seated from rows 1 to 10 boarded the plane first, while those seated in the last 10 rows boarded the plane last. We utilized the sole passenger door at the back.

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Seat, In-Flight Meal & Entertainment

Passengers are not allowed to choose or change seats in turboprop flights from check in up to the flight itself. The airline system automatically assigns seats to the passengers a week before the flight while the airline ground staff assign seats to passengers while maintaining the aircraft’s weight stability. Preferred seats are available for purchase up to 4 hours before the flight.

The aircraft has a 2 x 2 seat layout. Each row has 2 window seats & 2 aisle seats. The seat pitch was alright; there was not enough legroom as expected. The seats only have armrests as dividers & no ‘individual’ seat space unlike those from jet planes.

In-flight snacks are available for purchase up to 24 hours before the flight or during the flight. Please take note that meals can be limited only to light snacks because DG flights are not ‘long’ flights. Most of them only take about an hour.

Cebgo’s ATR aircraft do not offer personal entertainment screens. The airline subsidiary, just like its parent company, is a low cost carrier thus only offers the basic flight service. On the good side, they have the in-flight Smile Magazine & an aircraft safety card in every pocket found in front of every seat.

Lavatory

The aircraft’s only lavatory is found at the back of the plane, near the main passenger door. It is clean & well-maintained. The lavatory space is just basic & alright, nothing fancy.

Cabin Crew Service

Cabin crew service in this short flight was good. All passengers were greeted with warm smiles. The crew also helped out the passengers in sorting their bags in the overhead storage spaces. They also finished offering & selling snacks to passengers minutes after the seat belt sign was turned off.

Verdict

It is always a pleasure flying with Cebgo. I prefer flying with Cebgo than its mother company, Cebu Pacific Air, because of their flights arrive on time, if not way earlier than the expected touchdown time. This good practice is evident in this flight when we left Caticlan 15 minutes early & arrived Manila 58 minutes ahead of schedule. Keep it up, Cebgo!

The aircraft used was relatively new & modern. Seat pitch was acceptable; legroom wasn’t that good. Seat comfort was fine, nothing extraordinary. These seats will do for short intercity / region flights. Personally, I still prefer the seats in their Airbus jet aircraft.

Overall, it was a quick but enjoyable flight with Cebgo. There isn’t much difference with the other Cebu Pacific Air flights & service, except the timely performance & the type of aircraft used. I’m happy to say that I am flying Cebgo again in a few weeks to Legazpi for the holidays. I’m already excited for the flight. I’m sure it’ll be great!

If you want to know the technical details of this flight & the aircraft used, check out the information below.

Airline: Cebgo
Flight Date: 16 September 2019
Flight Number: DG 6244
Route: Caticlan (Boracay) (MPH) – Manila
Duration: 52 minutes
Seat Number: 14B
Aircraft: ATR 72-600
Aircraft Registration: RP-C7286
Age: 2.2 years
Year Delivered: 2017

Have you ever flown with Cebgo? How was your experience? How do you like (or dislike) it compared to its parent company, Cebu Pacific Air? Share your good & bad experiences in the comments section below! Do you have any questions about the flight, Cebgo or Cebu Pacific in general? You can send them to me via email to contact@thewkndtravel.com. Don’t forget to turn your notifications on for my social media channels – Facebook, Instagram or Twitter.

I appreciate you reaching this part of this trip report. Thank you for your time. Don’t worry, I’ll take you to Singapore & Europe in the next flight reports!

PS. Photos were taken using my HTC U11.